Aquaria KLCC

Key Terms and Conditions: 

• Ticket Validity: Tickets are generally valid for the date and time specified and are not transferable or refundable. 
• No Refunds: No refunds are provided for unused tickets or no-shows. 
• Normal Operating Hours: Admission is limited to Aquaria KLCC's regular operating hours and does not include special events. 
• Alterations: Any changes or damage to tickets or confirmation emails will invalidate them. 
• Group Bookings: Group reservations require advance notice, typically two weeks, and full payment must be made after booking confirmation. 
• Identity Proof: Visitors may be required to present valid identification to verify their tickets. 
• Weather Cancellations: If weather-related cancellations occur, alternative dates or full refunds are offered. 
• Membership: Individuals must be 18 or older to register for membership and agree to provide accurate and up-to-date information.

General Policy: No refunds, exchanges, or cancellations for standard tickets. 

Flexible Cancellation Plan:

• Must be selected at the time of booking. 
• Cancellation deadline is 24 hours before the experience start time. 
• Refund is provided for the original booking amount (minus cancellation protection charge)